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The experience of people like Nina Boal makes me optimistic about the future of air travel.An information technology specialist for a government agency in Baltimore, Boal ran into trouble recently...
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Very interesting article about the philosophy of various airlines.
One question that every organization should ask regardless of their customer service philosophy....Do they have support from the top regarding their customer service philosophy?
Organizations like Zappos pride themselves in cultivating a service culture where every employee believes, shares the values, and is empowered to deliver that level of service.
What are your thoughts?