Silicon Valley’s biggest failing is the distinct lack of empathy for those whose lives are disturbed by its technological wizardry.
Via Kenneth Mikkelsen
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Excellent piece by Om Malik in the New Yorker.
Whether self-driving cars and trucks, drones, privatization of civic services like transportation, or dynamic pricing, all these developments embrace automation and efficiency, and abhor friction and waste.
People are falling behind because technology is advancing so fast and our skills and organizations aren’t keeping up.